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FAQ's - frequently asked questions & help



What fees apply when booking via the Internet?

Tickets are dispatched by registered mail.

Austria:
sales price less than Euro 150,00 = Euro 6,00
sales price more than Euro 150,00 = Euro 8,00

abroad:
sales price less than Euro 150,00 = Euro 8,00
sales price more than Euro 150,00 = Euro 15,00

Euro 6,00 fee for deposit of the tickets at the box office or at the hotel (downtown Salzburg only).

For online orders with pick up at the office of Salzburg Ticket Service Mozartplatz 5, 5020 Salzburg there is a system fee of Euro 4,00.

How do I receive the ordered tickets?

Pick up the tickets at the office of Salzburg Ticket Service at Mozartplatz 5

Opening hours:
Monday to Friday from 9 am – 6 pm and Saturday from 9 am – 12 pm

During the Salzburg Festival:
Monday to Saturday 9 am – 7 pm and Sunday 10 am – 6 pm

Delivery by mail

Deposit the tickets at the venue box office (if provided by the organizer)

Deposit in your hotel (only in the city centre of Salzburg)

How can I purchase my tickets?

Online bookings can be purchased with VISA, MasterCard, and Q-pay.
Personal data as well as credit card information will be delivered securely via SSL - Wirecard - and are encrypted during transmission and not readable to others.
Your data will be used only for the booking.
A disclosure to third parties is excluded!
The safety standards will be updated continuously.

What other options do I have to order tickets?
Orders by phone, fax or e-mail can be paid by credit card (Visa, MasterCard) or bank transfer to our account at the Salzburger Sparkasse
Account no. 21998, bank code 20404
IBAN AT69 2040 4000 0002 1998, BIC: SBGSAT2S

 


For further questions don’t hesitate to contact us by telephone, fax or e-mail.

Phone: +43 (0)662-84 03 10, Fax: +43 (0)662-84 24 76
Email: office(at)salzburgticket.com